Refund policy

If you would like to return an item, it has to be within 14 days of the delivery date. Unfortunately, we will not be able to process a return or refund if this date has been exceeded.

To be eligible for a refund or exchange, your item(s) must be returned to us in the original condition—this means no evidence of pet hair.

You will be required to cover the postal return fee, unless the items are faulty (photographic evidence will be required). Please ensure a 'proof of postage' receipt is collected when returning an item (if tracking is not used) in case the parcel goes missing.

If your return is approved, an exchange can be performed with the information you have provided.

If your return is approved, a refund will be processed to the original payment method within 7-10 business days. If you have not received your refund within 10 business days of receiving your notification of refund, please check with your eligible banking company that the processing times are not longer than expected. If there is still no sign of your refund, please contact us so we can help.